Stay safe online. - Inappropriate sites that are included as default. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. com (blocked by Web Safe), bestvpn. I'll forward it on to VM as well. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. £8p/m extra or included with Gig1 or Volt. 67. Virgin Media. BTW is there a reason why you are access the old site page for Web Safe?. Networking and WiFi. Excludes broadband faults and broadband network outages. Adjust the settings according to the level of protection you want. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Bypass Child Safe & Virus Safe. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Users can change their settings at any time in My Virgin Media. Options. No bank or credit card details are required for the trial. The list of sites. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. com. com (connection reset error). Change or cancel your package. Get NordVPN - the #1 VPN for Virgin Media. Virgin Media pricing. WiFi on the London Underground: Activation required. Your account. Select SPAM Settings. Child Safe not working in Security matters 3 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; MISOLD AND DIRECT DEBIT SET UP WITHOUT CONSENT WITH O2!!! in Security matters 16-09-2023; Websafe Off but still blocking sites in Security matters 02-09-2023Other features include Web Safe, F-Secure SAFE and the usual DHCP and firewall which can be tweaked. A new secure password will be generated for you. It’ll help to protect any device that’s connected to your Virgin Media home network to keep you, your family and your gadgets safe. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Open a Web browser (e. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Please enter your email. Switch on Child Safe. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. Free Virgin Media Hub 5 Wi-Fi router. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. My website is clean and free of any viruses and malwares. Virgin Media also offers an additional security tool called F-If a user visits a blocked site within the United Kingdom, the user will be forwarded to which includes the list of blocked domains and court orders. As far as I can tell there is a list of the following. Select the Settings cog in the top right-hand corner. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 1. Account - Mobile. I've accessed websafe before but now when I select 'manage websafe settings ' it reverts me back to the service status screen. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls?. Chatter and natter. ; Under Review your. (Virgin Media got back to us saying that they are currently working with the Hub 3. Over 400 servers in the UK and over 5,500 worldwide. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. on 27-08-2023 09:39. Find out more about our fastest, smartest, smallest TV box. By default Web Safe is on and it requires your device (s) use Virgin Media DNS. Please look out for it in the top-right, purple envelope. You may want to start by seeing what your site report looks like using a tool like Blocked. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. I decided to check my parental controls were switched on - Virgin websafe - and they are. Not using Plex or any other software. Either the customer can't move the sliders or they can but without effect. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web. Web Safe is not automatically turned on for customers joining before this date. Find out more about our fastest, smartest, smallest TV box. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. You’ll pay nothing for 3 months (with no payment details. Recycle or return your kit. Please can you look into my settings from your side too. on 06-05-2023 22:30. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. If your Virgin Mobile is connected to your home broadband, you can browse protected. @ntlworld. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Now costing just £27 per month on an 18-month contract, Virgin Media’s M350 broadband-only package is discounted by a whopping 52 percent this Black Friday, down from its normal price of £56 per month. Networking and WiFi. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Lee_R. Parental controls and Safe Web are switched off. Welcome to Virgin Media’s help and support page. There are no issues reported in the area. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Here you’ll find all the help you need for Virgin Media related problems and issues. 168. com. Child Safe. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 0 Kudos. Black Friday deal: Save £522. Take a look at the pull-out tab on the side of the Hub 3. Regards. 1 on your browser. If you want to know more, the updated sections are 6. Virgin’s site is also being updated to reflect their new headline speeds of up to 152Mbps. Further exclusions & legal stuff apply. Thirdly, Virgin Media uses a Child Safe feature that lets you restrict websites unsuitable for children. Getting past Virgin Media's WebSafe in a shared household. Web safe provides ultimate protection when using the internet. You can change this by clicking on the toggle to switch on or off when needed. Toggle the button next to Child Safe option to turn it Off. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. I can't do this. £8p/m extra or included with Gig1 or Volt. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Afterward, click Apply and save your settings. Get, Create, Make and Sign . 123 and 194. e. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. 8 and/or 1. Vodafone Makes sure your dns settings on your computer are manually set - 8. Try computers with Cisco’s OpenDNS using 208. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. if Hub is in modem mode and third party router is used then configure router to use Virgin Media. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. 168. Remember that parental control settings are only one part of online safety. I tried to check the AS name as advised on the forum , here is what I found. Priced at just £26. You need F-Secure SAFE – our award winning internet security package. 1. Now costing just £27 per month on an 18-month contract, Virgin Media’s M350 broadband-only package is discounted by a whopping 52 percent this Black Friday, down from its normal price of £56 per month. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. All Rights ReservedVirgin Media 'Web Safe'. Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. Check in your account settings on their website. To see if the correct DNS is being used by a device go to and confirm the reported AS Name is Virgin Media. 1. This video is about how to use any website that has been blocked by Virgin Media. Excludes broadband faults and broadband network outages. While the world wide web has revolutionised and simplified the way we do things, it can be a place of uncertainty, especially for the young people navigating it. Learn how you can change Web Safe settings to turn Child Safe off. 0 Kudos. 222. Click: Web Safe. I see that you can create a guest network with Virgin Media. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Web Safe requires the use of Virgin Media DNS to work. Usually, malware is installed accidentally. Is a VPN installed on your Inspiron 5559, and do you have any third-party software like McAfee WebAdvisor or an app provided by your ISP (e. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. You can switch Web Safe on or off whenever you want, but it comes automatically switched on when you purchase your package. This includes restricting children from accessing inappropriate or adult content. Available with M50 broadband or faster. Further exclusions & legal stuff apply. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). com, I get the "Virgin Media has blocked this website" screen. And finally, you can add timing restrictions. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. And finally, you can add timing restrictions. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. I am also experiencing the same issue. These are two settings — Virus Safe and Child Safe. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. com 9. That said, the more you know about the web, the better understanding you. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. select Account settings > Online security and disable Virus Safe and/or Child Safe. . No bank or credit card details are required for the trial. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. com which is - 5311806. You’ll pay nothing for 3 months (with no payment details. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers? 0 Kudos Reply. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereRe: Web safe problem. Manage Your Account. If it’s not a technical issue you need help with then we’re here to support you on. . VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Up to 3 WiFi Pods if needed. 100 and 194. Account - Cable. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. IPSec Pass-Through. Add a new username and password. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your personal. Virgin Media is a proud founding member of Internet Matters – a tool designed to help adults keep children (aged 0-14+) safe online. on 15-04-2023 15:47. Found out that if you disable Child Safe in the Virgin media Web Safe settings, media will start playing again. 5. Web Safe is not automatically turned on for customers joining before this date. Virgin TV V6 Box - Awesome Entertainment | Virgin MediaVirgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Virgin Media and you have confirmed Child Safe is on. make sure you are using Virgin Media's DNS; if you go to 1. 99 a month for two years. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. 1. Options. 9. Find out more about our fastest, smartest, smallest TV box. Solved: Hi, I've just had this email apparently from Virgin Media (the email address supposedly used is webteam@virginmedia. Go to Account settings, then Account details b. I just got a URL from the IT team for the VPN. 10. on 09-09-2023 11:35. WiFi on the London Underground: Activation required. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. 222. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. I've done a factory reset of the hub. Expand the Email option. Go to your browser settings and click Advanced settings. 0. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos. Unfortunately it has the Web Safe. Virgin Plus helps Members talk more, stream more, play more, and ultimately live more. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Virgin. 8 and/or 1. I'm going to send you a private message so we can look into this for you. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. It blocks child-inappropriate websites automatically, and will. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. For network-based tools, like Web Safe: Be aware which devices allow web access outside your home network. Web Safe occasionally flags innocent content as well, which is why so many people want to know how to bypass Virgin Media’s block features. How to turn on Child Safe. Jim__d. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. on 06-03-2023 16:05. View Apps > Web Safe > manage your Web Safe settings - takes me. @ntlworld. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Includes a 30-day money-back guarantee so you can try it risk-free. 0 Kudos. Abdelmonem. Note: the number of licenses you have on your current subscription and the amount you have in your credit are displayed on the left. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. appreciate the help. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. For more tips on how to keep your kids safe online, visit Internet Matters. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone. Thank youThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Browse Virgin Media Virgin Media Community. Apps and extras. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. 6 - 6. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. com and we’ll look into them. 8. Contact the site operator for further help. Select the SPAM setting you’d like to use: Reject All Spam messages. I see that you can create a guest network with Virgin Media. 2. 220. These are two settings – Virus Safe and Child Safe. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Changing DNS on your device is the best option VM have other DNS 194. In response to lotharmat. Virgin Media. Try computers with Cisco’s OpenDNS using 208. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Find out more about our fastest, smartest, smallest TV box. Virgin Fibre Areas only. Try both Mac and Windows. Users can change their settings at any time in My Virgin Media. VodafoneMakes sure your dns settings on your computer are manually set - 8. Virgin Media also offers an additional security tool called F-Our Virgin TV V6 box, where awesome entertainment comes together. Reply. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. At Virgin Media, we pride ourselves on our parental controls. For the best protection on your most-used devices, install F. The VM forum team might be able to help. These are two settings – Virus Safe and Child Safe. VPN Apps for all devices and unlimited simultaneous connections. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Virgin Media Web Safe comes free with any Virgin Media broadband package and provides wifi-level protection for all devices connected to your router. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. Virgin Media accepts no responsibility for personal online activity. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. The filters can automatically block pages by IP addresses or by examining keywords. To be frank, this is not on Virgin Media to solve this for you. Expand the Email option. AtlasVPN: A fast and secure VPN that is great for streaming. Select Parental Controls in Virgin Media Web Safe. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. They also can clog up your inbox and make managing your emails a real chore. Virgin Fibre Areas only. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Move message to Spam folder (default) Flag a message as. We would like to show you a description here but the site won’t allow us. Use a vpn or change your device dns settings to Cloud flare in the meantime. Web Safe turned off but still blocking websites. Simply press 1 when you get through to the automated menu, and you'll be put. 168. 1. Web Safe is not automatically turned on for customers joining before this date. Hi, Has anyone else experienced experienced getting Access Denied errors when accessing common websites like ebay etc? I have a SuperHub3. 29 minutes ago. 4; 0; 0; Dee12. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. This setting is useful if you want to turn off parental controls on a child’s iPhone. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media help and support. For best. Web Safe is not automatically turned on for customers joining before this date. WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023 Re: Web Safe turned off but still blocking. 1/help for specific device where Web Safe is not working. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. Navigate to the My Apps tab and select Web Safe from the menu. 67. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. Vonage 2nd line. Virgin Media's network mostly still relies on coaxial cable connections to a customer's home, although this cabling is likely to be. Because this blocking is occurring at the network level, it doesn’t rely. My Virgin Media App. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. . Not able to access websafe_setting page (able to go to update_profile page). Web Safe consists of Virus Safe and Child Safe. 2020; 7 thoughts on “Virgin Media's Free WiFi Sharing Comes With A Cost” 2015-08-23 11:38There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Virgin Stream hub offering money-back for. 5GHz is a less congested frequency, so you get faster. What’s more, it’s compatible with all. 220. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Look out for the envelope in the top right-hand corner. This is a fast and very easy trick that can work even if you're not a Virgi. Virgin Media is now offering. Paul. View our award winning TV only packages and deals with all the best channels, latest live sports & blockbuster films you love in one, convenient place. View our award winning TV only packages and deals with all the best channels, latest live sports & blockbuster films you love in one, convenient place. 9. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. 1. Try again to see if problem persists. 220. Changing network settings to use any Public DNS should re-gain full access for the device. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. 222 and 208. Browse Virgin Media Virgin Media Community. In response to newapollo. Parental controls block websites and applications that you think are unsuitable for your child. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Here you’ll find all the help you need for Virgin Media related problems and issues. Log in to My Virgin Media. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Hi, I've noticed the VM web safe is not working properly. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. 1. All of them would fall under a "Proxy/VPN" type category. All devices would need to be re-connected to the WiFi. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Virgin Media. 168. If you want to prevent someone else, or your child from changing your parental control settings, you can create a passcode. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode, third-party router. Form Popularity . Doesn't work in Igconito, Chrome Browser, Edge or Safari. 99 a month for two years. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. Please enter your email. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. virgin. If you're still having issues changing your settings, please let us know. 8. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. I keep getting the message seen in the attached picture. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. I can not get websafe/child safe to work on any device. Child safe not working. --. Switch on Child Safe. Same problem from either the phone app or web-site. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. For best.